One of the features of a global crisis like the COVID-19 pandemic is that information is unavailable, or at best inconsistent.
More than 18 months into the pandemic, teams and individuals are still struggling with uncertainty.
Behavioural science tells us that in this context people seek out more transparency and guidance in an effort to make sense of the world around them.
Leaders can make a real difference in this situation – saying and doing things that help their teams to cope with emotional changes and make them feel safe.
Perhaps most importantly, leaders can help their teams to put their experience into context and understand it.
In my book, I explore how great leaders connect, instil trust and get the right results. Learn more here.