It’s important to intentionally create an environment of psychological safety for your stakeholders.
A client of mine in the education industry recently shared how they partner with staff and students in co-designing their services. This helps to ensure that they’re providing the services that students need, rather than the service they think they need.
Furthermore, my client’s team continually seeks feedback around how accessible their services are and whether it meets their needs. This also links back to the strategic goals of the organisation, including staff wellbeing and retention.
In this way, without effectively engaging with stakeholders through strong, positive relationships, they won’t be able to meet these strategic goals.
In the end, this is really about understanding your stakeholders’ needs, seeking feedback to ensure you’re meeting their needs, and positioning yourself as a centre of excellence.