What Do The Best Communicators Have In Common?

I have experienced my clients demonstrate exceptional communication, in response to the COVID-19 pandemic, in the following ways:

  1. Told people what they need to know in a timely manner.
  2. Communicated in clear and simple terms, and established regular lines of communication.
  3. Were honest, candid, and vulnerable: which built trust and loyalty.
  4. Emphasized positive impacts and opportunities.
  5. Encouraged and strengthened interpersonal bonds.
  6. Helped people make sense of what had happened and how the organization would emerge from the crisis and move forward in the future.

By taking this approach, you may be a catalyst for positive change, despite challenging situations in the future.

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